Replacement, Return, Refund and Cancellation policy

Replacement, Return, Refund and Cancellation policy

This refund, Return and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through this Platform only. Under this policy:

Replacement Policy

Our replacement policy covers to only those books/orders which have missing/misprint pages only.  The request for replacement of such damaged books must reach us within 2 days of delivery, after which the request will not be entertained. In such cases, either another copy of the book, if available, will be sent to you or full amount charged will be refunded to buyer. Books damaged in transit or in the process of transportation/postal/courier will not be replaced in any case.

Return

One can easily return the books purchased from anuugyabooks.com within 2 days of receipt of shipment. Buyer has to wrap a fresh good packing on its original packing for refund. The amount after deducting the postal charges & the handling charges (15% of total order) will be refunded to you. The item(s) requested for return can only be accepted, if they are in the original condition. Customers are requested to read our policy before proceeding them for return.

If the return is the result of our error, buyer will be eligible for full refund subject to the condition that the we are intimated within 2 days of receipt of order & shipped it back to us within 3 days from the receipt of order. In this case the customer will receive the full amount paid by buyer. Once we received and processed the returned item, the customer will be informed via e-mail about the refund. However again our responsibility is only upto dispatching the order. Tracking & Complaints of Lost/delayed/Misplaced consignment has to be done by the buyer him/her self, though Anuugya will provide all the details required for tracking or making complaint.

Policy for Cancellation of order for buyer

One can cancel his order, at any time, in case the buyer cancels the order before it is dispatched in such cases amount after deducting the handling charges (15% of total order) will be refunded.

In case the buyer cancels the order after it is dispatched in such case buyer has to wrap a fresh good packing on its original packing for refund.  The request for the payment of such orders will only be entertained if & only if they are received by us in the original condition.

The amount after deducting the both side postal charges & the handling charges (15% of total order) will be refunded to you only after receiving the consignment in the condition it was send to you by us. 

Customers are requested to read our policies before proceeding them for return or cancellation. Though one has to mail with the subject “Cancellation” to anuugya@hotmail.com. 

You are requested to not to pressurize us by making requests repeatedly. In case we are unable to service your order, the amount charged, will be refunded to you. The amount will be credited to buyer’s account in the same mode the payment was made as per our policy.

Policy for receiving wrong/missing item(s)

In case you have received any consignment has wrong or missing item from our side please intimate us by mail/message/whatsapp or through our website within 2 days of receipt of order. You are, therefore, requested to return the such wrongly delivered consignment/order. Then we will either refund the full amount charged or deliver the order in appropriate form.

Cancellation of order from our end

anuugyabooks.com reserves the right to cancel any order fully or partially without any explanation for doing so, under situation where anuugyabooks.com is not able to meet the requirement of the order placed or the orders does not comply with the anuugyabooks.com policy or for any other reason. However, anuugyabooks.com ensures the communication of such cancelled order(s). Anuugya will intimate the Buyer within appropriate time. Refund will be made as per our policy.

Refund Policy:

Our refund policy is only for those orders which are purchased online from anuugyabooks.com. The refund is subject to our Replacement / Return & Cancellation Policy.

If your request for the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

The books that have been purchased from our showroom or from other vendors cannot be returned/refund online. Such returns and requests for refunds have to be made manually at the Showroom.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Items Purchased during Sale Campaign: Only regular priced items may be refunded. Items sold in sale Campaign cannot be refunded.

Anuugya don’t have any exchange policy of the purchased books otherwise.

Need help?

Contact us at {email} for questions related to refunds and returns.